Support
Something not working, or an idea to share? We read every message.
If something is broken, please mention your device, its iOS or iPadOS version, and what you were doing.
Questions
Where is my progress saved?
Only on your device. Every move is saved as you play, so you can close the app and pick up right where you were. Purrzle has no account and never sends your progress anywhere.
Can I move my progress to a new device?
Purrzle has no account or cloud sync, so we can’t move it for you. When you set up a new device from a full backup of your old one, app data usually comes along, including Purrzle’s.
How do I turn the daily reminder on or off?
Open Settings in the app and use Daily reminder. It is a quiet invitation at 7 pm, off until you turn it on. If iOS asked you before and you chose not to allow notifications, turn them on in your device’s Settings → Notifications → Purrzle.
Which friend is which number?
The order is the same in every collection: 1 Milo the Cat, 2 Pip the Rabbit, 3 Nell the Elephant, 4 Bao the Panda, 5 Fern the Frog, 6 Ollie the Owl, 7 Moss the Turtle, 8 Pebble the Penguin, 9 Hazel the Hedgehog. To see small 1–9 labels on the board, turn on Show reference numbers in Settings. Notes always use numbers.
How do I switch between characters and numbers?
Choose Character mode or Number mode when you start a new game, or set your Default play mode in Settings.
How do I change the language?
Open Settings and choose English or Tiếng Việt under Language.
Can I make the app calmer to look at?
Turn on Reduced motion in Settings. Puzzle animations stop, and Milo sits stiller on the Home screen; the yarn still rolls when you tilt your device. Purrzle also follows Reduce Motion in your device’s accessibility settings.
How do I start over?
Open Settings and choose Reset local data. This permanently removes your current puzzle, completed games and settings from your device, so the app asks you to confirm first.